Welcome to AAPA

The modern medical system is often complicated and full of obstacles hindering positive patient experiences and high-quality care. Today, independent patient advocates are becoming more accessible as the profession grows rapidly, and public awareness increases. Have you ever found yourself confused, over-whelmed, hopeless, afraid, or alone when confronted with a health concern?  These feelings may indicate you could benefit from an experienced health, patient, or medical advocate. These terms are often used interchangeably but all represent people who advocate for your best interest in the healthcare setting.

Many healthcare systems and insurance companies employ those who function in a similar role and operate under various titles such as “navigator”, “coordinator”, “liaison”, or “advocate.” The difference between the employed advocate and the independent advocate is allegiance. Employed advocates have ultimate allegiance to the company they work for. The commonality of all independent advocates is being employed by you and working solely for your best interest. 

Some advocates help people navigate the healthcare maze, coordinate care, enhance communication, and improve continuity of care. Others may specialize in insurance, billing, end of life, cancer, geriatrics, or pediatrics to name a few. Some advocates will work virtually and can offer services over great distances while others may practice in a local or regional area.

Presently, most health insurance companies do not cover services provided by independent patient advocates and clients pay out of pocket. Many patient advocates have specialized training, national certifications, advanced degrees, and professional healthcare licenses. They charge professional service fees similar to attorneys who use their rigorous education and expertise to help people navigate through complicated legal processes or accountants who help people prepare complicated tax returns and manage finances. Similarly, a Board Certified Patient Advocate credentialed by the Patient Advocate Certification Board (PACB) must also meet professional criteria and pass a stringent exam to assure the public of extensive knowledge and adherence to ethical standards.

It is important to find an advocate that meets your specific needs. The commonality of all independent health advocates is being employed by you and working for your best interest.