Jodie Pang-Diekevers

Jodie Pang-Diekevers has over 20 years of combined experience in both the behavioral health and medical fields. She obtained her Bachelor’s Degree of Science in Psychology with a minor in Family Studies and a Master’s Degree in (Clinical) Social Work. She also holds an Arizona state licensure as a Master Level Social Worker.

Jodie started her professional career treating adolescent and adult patients with substance abuse and behavioral health diagnoses, also known as Dual Diagnosis. She performed utilization review and case management for patients at a private inpatient behavioral health facility. Jodie transitioned to the medical field working as a patient advocate in an acute inpatient setting performing chart reviews for appropriateness of care and reviewing incident reports as a risk management team member. She served as a member of the hospital’s ethics committee, and worked closely with the hospital’s quality, compliance, privacy, and infection control departments. In addition, Jodie was fortunate to collaborate with chaplain services to develop training for a pilot program aimed at improving patient satisfaction through a more positive patient experience during the hospital stay.

As a result of her various duties, Jodie has gained an understanding of hospital processes, hospital infrastructure, and the federal guidelines for patient’s rights and responsibilities. She is knowledgeable on how the acute inpatient system works and has worked most closely with patients with neurological and spinal cord diagnoses.

Jodie’s background and experience have led to her to the role of Independent Patient Advocate. She loves the satisfaction of making a critical difference in the healthcare outcomes of her clients.